Returns & Refund Policy
Thank you for shopping with Tors Boutique. We hope you are delighted with your purchase, but if you wish to return an item for a refund here is what you need to do.
Returns
You have a maximum of 14 calendar days to return an item from the date you received it, but we would ask that you return it ASAP. To be eligible for a return, your item must be unworn, unwashed, and with brand tags in place. Parcels that are returned after the 14 calendar days have elapsed may be eligible for an exchange instead, but this is at our discretion.
Your return parcel MUST contain a note with your full name on it. Please email Victoria@torsboutique.co.uk for return address.
Refunds
Once we receive your item, it will be inspected. If your return is approved a refund will be initiated via your original method of payment through Paypal. You will receive a credit within a certain number of days (depending on your card issuer’s policies).
Please note we cannot be held accountable for clothes have been washed incorrectly. We always advise washing at a maximum of 30 degrees with no conditioner in the detergent, and drying naturally and not in a tumbledrier.
Return Shipping
You will be responsible for paying for your own shipping costs for your return. Please return your order to us by Recorded Delivery and keep a proof of postage. Failure to return by this method will result in us being unable to refund in the event of it going missing.
Contact Us
If you have any questions on how to return your item please get in touch with us via email at victoria@torsboutique.co.uk
Shipping
UK DELIVERY
Standard UK delivery is £3.95, and FREE on all orders over £80.00. Your order will be sent via Royal Mail Tracked48 post and will require a signature on delivery. We post out every day Monday-Friday.
Postage is subsidised by us in order to give you a great deal on our shipping costs.
Your order will usually get to you within 2-5 working days. This could take longer if there is an unforeseen problem (eg Royal Mail strike, Covid delays, snow etc).
If however your parcel has not arrived after 15 working days, please email victoria@torsboutique.co.uk and we will investigate the matter with Royal Mail.